Status and Support¶

System Status and Changes¶

Change Log¶

We offer an up-to-date log of important changes to the HPC System. We encourage users to read the change log regularly to keep track with possible changes that could break or modify the expected behaviour of programs.

You can also subscribe to the change log RSS feed to stay updated:

• https://blog.rwth-aachen.de/itc-changelog/en/category/hpc/feed/

Maintenance Log¶

We also offer an up-to-date log of current known problems and upcoming downtimes due to maintenance.

You can use the RSS feed as well:

• https://maintenance.itc.rwth-aachen.de/incident-change-application/status/messages/463/queue_feed.rss?locale=en

Support via Email or Ticket Portal¶

Users can contact us to request help with problems or ask questions via Email or our Ticket Portal.

If you have problems with specific Slurm Jobs, please provide any of the following available information:

• Job ID
• Filesystem Paths to Jobscript, Input and Output files
• Screenshots

Monthly HPC Consultation Hour¶

We offer an online HPC consultation hour once a month, every four weeks, on the third thursday of every month at 14:00. In the online HPC consultation hour, you can

• ask HPC related questions
• explain your problems and
• obtain feedback and technical support

Example Collection¶

Additionally, we offer several practical examples and scripts that demonstrate how to allocate jobs and use specific software packages